November Employee Spotlight – Shivaun Virk

At eCore Software Inc., our employees work day in and out to ensure a successful client experience. We want to share with you the background of our employees so that you can get to know our team a little better than before!


Shivaun Virk

Title: Client Success Manager

Tenure with eCore: 9 months

Secret Talent: My secret talent is that I can walk in on any Harry Potter film and know exactly which scene of which film it is within three milliseconds.

Hobbies: Watching Cowboys games, shopping, watching movies and spending time with my nephew and family.

Advice you live by: “Happiness can be found in the darkest of times, if only one remembers to turn on the light” -Albus Dumbledore


Why do you love working at eCore?

The friendships and comradery built with all the teams. The weekly team builders are great because we get to learn more about the people who we work with! The monthly team outings are also super fun!!

What is the best part of your job?

I love helping people! So as a Client Success Manager I get to help our clients make sure everything is running smoothly with their database and give advice on best practices when necessary.

What does a day at eCore look like for you

Getting to work bright and early, checking my queue for any tickets, getting those answered as well as answering phone calls from clients and working on any assigned projects. Recently we’ve started writing support articles which I LOVE!!

What unique element do you bring to eCore?

I am a proud member of the grammar police, I have great puns and dad jokes and was the first British team member of Client Success! We now have two!!

What is your favorite feature on ePro Scheduler?

My favorite feature is the Employee Schedule Audit By Pay Period report. It’s such a cool report that shows a lot of information all in one place.

Why do you love working with the EMS industry?

The EMS industry is such a reputable one that doesn’t always get the recognition it deserves. Being able to alleviate some of our clients stresses makes me so proud!