Employee Spotlight – Miranda Bonilla

Why do you love working at eCore?

I love the company culture and that I get to work with such amazing coworkers and clients every day!

Why do you love your specific job role?

I really enjoy working collaboratively both with my co-workers and with clients. I love being able to help clients with problems and make their lives a little easier. I find great meaning in helping others and I truly believe it is the little things that make a big difference.

What does a day at eCore look like for you?

I assist clients with any questions or issues they may have via email, chat, or phone. I make sure my client’s databases are in good shape. I also write support articles. I am working my way towards training clients on how to use the software as well!

What unique element do you bring to eCore?

I’m not sure how unique this is, but I try to approach all people with as much kindness and empathy as I can, which I hope reflects in my work.  You never know what someone is going through.

Favorite feature on ePro Scheduler and why

The Schedule Item Summary/Detail Report, definitely! It is the coolest tool that allows us so much freedom to customize reports based on so many different categories! Any time I show a client this report for the first time, they are usually super excited about it, and for good reason! It’s an awesome tool!

Why you love working with the EMS industry.

I have a great deal of respect for the people who work in the EMS industry, and it is really fulfilling to be able to work with them in this capacity.

Secret Talent

I can type pretty fast!


I like to spend time with my friends and with my dog.

Favorite quote or advice you live by:

“Never, ever, ever give up.” -Michael Scott